Because we enabled the Timing Profiler on the connection servers, we also get Logon Duration. If you are receiving many calls related to a particular UAG or connection server, you can make those correlations here. You should also verify the Agent version running in the desktop as well as the Connection server and UAG they are connected to. We want to make sure users are connecting with the appropriate protocol and client version for the OS they are using. Things to note on this screen are Protocol, Client OS, and Client Version. Once you choose the active session, you are presented with a treasure trove of troubleshooting information. This tool works best for live troubleshooting with active sessions. ![]() Once logged in, you will be presented with the Admin Dashboard.įor the Help Desk Tool to be useful, you need to search for a user in the top right.Ĭhoose the user you wish to inspect. To access the Web version of the Help Desk tool, you need to log into the Horizon Admin Console. These commands do not require a reboot and have no effect on existing connections and can easily be turned off using the -disable parameter. ![]() Vdmadmin -I -timingProfiler -enable -server You can also run the following command remotely: ![]() This will prep the servers to give additional details related to the logon process for each session connecting to the server.Įnabling the Timer Profile can be done on each server using the following command: Additionally, I always enable the Timer Profiler on all connection servers. Connection Server Prep W orkīefore diving into the tools themselves, we want to make sure that all Connection Servers in the environment are running at least 7.12. I hope to highlight the difference and demonstrate basic use case examples for when a help desk engineer might use them. In this post, I want to illustrate how the help desk can better service and troubleshoot user sessions within the VMware Horizon Environment using both the built-in Help Desk Tool with Horizon 7.12/ 2006 as well as the VMware Help Desk Fling.
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